Professional-grade dispute management, in your hands.
Dispute OS is our AI-powered platform for merchants who want to handle disputes themselves, without the guesswork. Input the case, upload your evidence, and get a network-aligned analysis, evidence gap report, win probability score and rebuttal draft in seconds.
From case intake to rebuttal draft.
Everything you need to fight disputes and win more of them.
Every plan includes the full platform. No feature tiers, no upsells.
AI dispute analysis
Every case analyzed against current Visa, Mastercard, Amex and Discover network rules for the specific reason code filed.
Evidence gap detection
Know exactly what evidence is missing before you submit, not after the issuer rejects it.
Win probability scoring
Every case scored on evidence strength and network standards, so you know your odds before committing resources.
Fight vs Accept calculator
Net expected value calculated on every case. Decisions stay financial and data-driven, not reactive.
Rebuttal drafts, ready to submit
Reason-code-specific representment letters drafted automatically. Your team reviews, refines and submits.
PDF representment packets
Professional PDF output ready to submit to your PSP or acquiring bank.
Case tracking & lifecycle
Every dispute tracked from chargeback through pre-arbitration and arbitration, with urgency flags, deadlines and outcomes.
Processor-specific dispute stages
Stripe, Adyen, PayPal, Checkout.com and Braintree each run disputes differently. Dispute OS models every processor's own stages.
Overview & Analytics dashboards
A clean KPI overview at a glance, plus funnel analytics from PSP → network → reason code → MCC → exposure vs. recovered.
Win Rate, Fees Saved & Avg Ticket
The numbers that show ROI, tracked automatically, including network fees avoided.
Case assignment & two-factor login
Route cases to the right analyst, see who owns what, and protect every account with MFA.
Direct chat support
Questions answered by our team. Not a bot, not a ticketing queue.
Our pricing models
Start with no commitment on Flex, lock in a rate with a 6-month plan, or scope a custom Enterprise agreement.
Flex
- No monthly fee, no minimum volume
- Cancel anytime
- Billed monthly for disputes won that month
6-Month Subscription
Starter
Growth
Pro
- Full platform access on every tier
- A predictable bill you can budget for
- Best when you know your volume and want to lock in ROI
Enterprise
- Volume-based pricing
- Custom terms
- Dedicated onboarding
Not sure which fits? Start on Flex. Once you know your volume and win rate, we'll show you whether a subscription would cost you less.
Built for merchants who want control.
Dispute OS fits when you have an internal team, or just one person, who wants to handle disputes with professional-grade tools behind every case.
Growing dispute volume
Large enough to need a system. Small enough that a full managed service isn't the right fit yet.
Lean internal teams
One person handling disputes who needs the same intelligence and structure a full ops team would have.
Tired of generic templates
If your rebuttal process is copy-paste and hope, Dispute OS replaces it with reason-code-specific analysis every time.
Want to stay hands-on
You want visibility and control over your disputes, not a black box.
Strict on data.
We collect only what's needed to fight your disputes.
- Dispute case details and transaction dataSTORED
- Card last four digitsSTORED
- Uploaded evidence filesENCRYPTED
- Account accessMFA
See Dispute OS on your own disputes.
Every account is onboarded personally. We'll walk through your volume, processors and most common reason codes.