Dispute OS
Professional-grade dispute management — in your hands.
Dispute OS is our proprietary AI-powered platform built for merchants who want to handle disputes themselves without the guesswork. Input the case, upload your evidence, and get a network-aligned analysis, evidence gap report, win probability score, and rebuttal draft — in seconds.
Built in-house — not licensed
Flat monthly pricing
No success fees
No contracts
Access by invitation
What's included
Everything you need to fight disputes — and win more of them.
Every Dispute OS plan includes the full platform. No feature tiers. No upsells. Just professional-grade dispute operations at every price point.
AI dispute analysis
Every case analyzed against current Visa, Mastercard, Amex, and Discover network rules for the specific reason code filed.
Evidence gap detection
Know exactly what evidence is missing before you submit — not after the issuer rejects it.
Win probability scoring
Every case scored based on evidence strength and network standards so you know your odds before committing resources.
Fight vs Accept calculator
Net expected value calculated on every case. Decisions stay financial and data-driven, not reactive.
Rebuttal drafts — ready to submit
Reason-code specific representment letters drafted automatically. Your team reviews, refines, and submits. No starting from scratch.
PDF representment packets
Professional PDF output ready to submit directly to your PSP or acquiring bank — formatted and compliant.
Case tracking & lifecycle management
Every dispute tracked from chargeback through pre-arbitration and arbitration with urgency flags, deadlines, and outcome recording.
Merchant intelligence dashboard
Win rates, dispute trends, network breakdowns, and exposure analysis — all in one place.
Direct chat support
Questions answered by our team — not a bot, not a ticketing queue. Real support when you need it.
Pricing
Simple, flat monthly pricing.
No success fees. No contracts. No surprise charges. Pick the tier that fits your dispute volume and get the full platform at every level.
Starter
Up to 25 disputes/month
$99/mo
Flat monthly — cancel anytime
✓Full platform access
✓AI analysis & rebuttal drafting
✓Evidence gap detection
✓PDF representment packets
✓Case tracking
✓Chat support
Most Popular
Growth
Up to 75 disputes/month
$249/mo
Flat monthly — cancel anytime
✓Full platform access
✓AI analysis & rebuttal drafting
✓Evidence gap detection
✓PDF representment packets
✓Case tracking
✓Chat support
Pro
Up to 150 disputes/month
$449/mo
Flat monthly — cancel anytime
✓Full platform access
✓AI analysis & rebuttal drafting
✓Evidence gap detection
✓PDF representment packets
✓Case tracking
✓Chat support
Enterprise
Unlimited disputes/month
$799/mo
Flat monthly — cancel anytime
✓Full platform access
✓AI analysis & rebuttal drafting
✓Evidence gap detection
✓PDF representment packets
✓Case tracking
✓Chat support
All plans include the full platform. Onboarding is by invitation — we personally vet and set up each merchant.
Who it's for
Built for merchants who want control.
Dispute OS is the right fit if you have an internal team — or just one person — who wants to handle disputes themselves with professional-grade tools behind every case.
5–150 disputes/month
Large enough to need a system. Small enough that a full managed service isn't the right fit yet.
Lean internal teams
One person handling disputes who needs the same intelligence and structure a full ops team would have.
Merchants tired of generic templates
If your current rebuttal process is copy-paste and hope, Dispute OS replaces that with reason-code specific analysis every time.
Want to stay hands-on
You want visibility and control over your disputes — not a black box. Dispute OS gives you both.
Data & compliance
Strict on data. Always.
We store only what is needed to process your disputes. Nothing more.
What we store
Dispute case details and transaction dataStored
Card last 4 digits onlyStored
Uploaded evidence files (encrypted)Stored
What we never store
Full card numbers (PANs)Never
CVV / CVC2 codesNever
Cardholder credentials or account accessNever
Ready to handle disputes like a pro?
Send us an email. We personally vet and onboard each merchant to make sure the platform is the right fit.
Have questions first? Talk to us.