Four ways we take dispute risk off your plate.
Each one is a hands-on engagement run by our payment and dispute operators, backed by Dispute OS. We meet you where you are and build toward control, stability and scale.
Advisory Support
Expert guidance for merchants who want a clear read on their disputes and a plan to fix the root causes, without handing over case work.
- Monthly dispute review and pattern analysis
- Guidance across fraud, refund and operational drivers
- Templates, playbooks and structured recommendations
- Strategy-only support, no case handling
Dispute Operations
We run your disputes end to end, powered by Dispute OS, so execution quality stays high as your volume grows.
Get custom pricingScoped and priced to your needs- Dispute intake, classification and prioritization
- Representment management and execution
- Pre-arbitration handling and workflow oversight
- Operational reporting and monitoring visibility
Monitoring Stabilization
Hands-on support from our operators when chargeback ratios climb, processors start asking questions, or you are approaching Visa VAMP or Mastercard ECP thresholds.
- Ratio tracking, forecasting and threshold visibility
- Stabilization planning tied to dispute and fraud drivers
- Processor and acquirer coordination
- Recovery planning to regain control
Risk Function Build
We help you build your own in-house dispute team, from roles and workflows to playbooks and reporting, so the function runs well without us.
- Team structure, roles and hiring guidance
- Workflow and operating model design
- SOPs, playbooks and analyst training
- Tooling recommendations and KPI framework
Team & rolesIn place
Who owns what, and who to hire next
WorkflowIn place
Intake, triage and escalation paths
PlaybooksIn place
SOPs your analysts can follow
KPIs & reportingIn place
Win rate, ratios and recovery
Start where you are. Grow from there.
Many merchants start with one engagement and move to the next as volume and maturity grow.
Not sure which engagement fits?
A free 30-minute review of your dispute ratios, win rates and monitoring exposure. We will tell you where to start.